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2019cba全国联赛赛程: 希尼爾翻譯公司ISO9001質量管理體系

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質量管理體系

1  目的

    確定建立、實施、保持質量管理體系的總要求及文件管理的總要求。

2  范圍

    適用于我公司質量管理體系及文件的管理。

3  職責

3.1  總經理

1)負責領導質量管理體系的建立、實施和保持;

2)批準質量手冊和質量方針、質量目標。

3.2  管理者代表

1)確保質量管理體系所需的過程的建立、實施和保持;

2)向總經理報告質量管理體系的業績和任何改進的需求;

3)確保我公司滿足顧客要求意識的形成和提高;

4)就質量管理體系的有關事宜對外聯絡。

3.3  辦公室

    1)負責質量管理體系的正常運行;

    2)負責質量管理體系文件的管理。

4  程序概述

4.1  質量管理體系的總要求

我公司結合公司的實際管理要求和ISO90012008的要求建立了質量管理體系,形成適當的文件,加以實施和保持,并對其有效性、適宜性和充分性進行評價,予以持續改進。為此我公司應滿足以下要求:

    1)確定質量管理體系所需的過程,編制相應的文件。這些過程包括管理活動、資源管理、產品和服務實現及監視、測量和改進有關的大過程,也可以是質量活動的子過程。

    2)  確定過程的順序及相互的接口關系,確保輸入、輸出和所需資源、信息,并制定控制的方法和準則,以支持過程的運行和對過程進行監視。

3)通過確定、監控、測量分析等對過程進行管理,并利用包括統計方法在內的各種方式獲得必要的信息,達到持續改進的目的。

4)目前我公司部分銷售產品的運輸過程外包。按本手冊7.4條款實施控制,簽署運輸協議,明確控制要求。對外包過程控制的類型和程度可受外包過程對公司提供滿足要求的產品的能力的潛在影響、外包過程控制的分擔程度等,確保對外包過程的控制,并不免除其滿足顧客和法律法規要求的責任。

4.2   質量管理體系文件的總要求

4.2.1  我公司根據質量管理體系要求形成體系文件,并實施和持續改進,確保體系的有效運行。

4.2.2  我公司的質量管理體系文件結構

1)質量手冊(包括質量方針和質量目標及程序文件)。質量管理體系覆蓋的范圍及刪減說明;形成文件的質量管理體系程序;質量管理體系過程之間的相互作用等。         

2)管理文件。各崗位運行質量管理體系的常用實施細則, 如各種管理制度、質量記錄、外來文件等。                  

4.2.3  質量管理體系文件應與我公司的實際管理情況相適應,具有可操作性,并應定期評審其有效性、適宜性、充分性。執行《文件控制程序》。

4.2.4  質量管理體系文件根據我公司的規模和活動的類型、過程及其相互作用的復雜程度和人員的能力確定數量和詳略程度。

4.2.5  文件的承載體為紙張,也可以是磁盤或圖片等,均應對其進行有效控制。

4.2.6為提供符合要求及質量管理體系有效運行的證據而建立的記錄,應得到控制。編制《記錄控制程序》以規定記錄的標識、貯存、?;?、檢索、保留和處置所需的控制。

記錄應保持清晰、易于識別和檢索。

4.3  為確保以上要求,特制定以下程序文件:

    4.1  文件控制程序                            

    4.2  記錄控制程序
Quality management system
1. Purpose
    Determine the general requirements for establishing, implementing, and maintaining a quality management system and the general requirements for document management.
2. area
    Applicable to the management of our company's quality management system and documents.
3 duties
3.1 General Manager
1) Responsible for the establishment, implementation and maintenance of the leadership quality management system;
2) Approved quality manuals and quality guidelines and quality objectives.
3.2 Management representative
1) ensure the establishment, implementation and maintenance of the processes required for the quality management system;
2) Report to the general manager the performance of the quality management system and any improvement needs;
3) Ensure that our company meets the formation and improvement of customer awareness;
4) External liaison on matters related to the quality management system.
3.3 Office
    1) Responsible for the normal operation of the quality management system;
    2) Responsible for the management of quality management system documents.
4 Program Overview
4.1 General requirements for quality management systems
Our company has established a quality management system based on the company's actual management requirements and ISO9001:2008 requirements, formed appropriate documents, implemented and maintained, and evaluated its effectiveness, suitability and adequacy, and continued to improve. To this end, our company should meet the following requirements:
    1) Determine the processes required for the quality management system and prepare corresponding documents. These processes include management activities, resource management, product and service implementation and monitoring, measurement and improvement of large processes, and sub-processes of quality activities.
    2) Determine the sequence of processes and their inter-interface relationships, ensure input, output and required resources, information, and develop control methods and guidelines to support the operation of the process and monitor the process.
3) Manage the process through identification, monitoring, measurement and analysis, and use the various methods including statistical methods to obtain the necessary information to achieve continuous improvement.
4) At present, the transportation process of some of our products is outsourced. Implement control in accordance with Clause 7.4 of this manual, sign the transportation agreement, and clarify the control requirements. The type and extent of outsourcing process control can be affected by the potential impact of the outsourcing process on the company's ability to provide products that meet the requirements, the degree of sharing of outsourced process control, etc., to ensure control of the outsourcing process, and does not exempt it from meeting customer and legal requirements. Responsibility.
4.2 General requirements for quality management system documentation
4.2.1 Our company forms system documents according to the requirements of the quality management system, and implements and continuously improves to ensure the effective operation of the system.
4.2.2 My company's quality management system document structure
1) Quality Manual (including quality policy and quality objectives and procedures). The scope of the quality management system coverage and the description of the deletion; the quality management system procedures that form the document; the interaction between the quality management system processes.
2) Manage files. Common implementation rules for the quality management system of each post, such as various management systems, quality records, and foreign documents.
4.2.3 The quality management system documents should be compatible with the actual management of our company, and have operability, and should be reviewed regularly for their effectiveness, suitability and adequacy. Execute the File Control Program.
4.2.4 The quality management system documentation determines the quantity and level of detail based on the size of the company and the type of activity, the complexity of the process and its interactions, and the capabilities of the personnel.
4.2.5 The carrier of the file is paper, or it can be a disk or a picture, etc., and it should be effectively controlled.
4.2.6 Records established to provide evidence of compliance with the requirements and effective operation of the quality management system shall be controlled. The Record Control Procedure is prepared to define the controls required for the identification, storage, protection, retrieval, retention and disposal of records.
Records should be kept clear, easy to identify and retrieve.
4.3 To ensure the above requirements, the following procedure documents are specially formulated:
    4.1 File Control Program
    4.2 Record Control Program
青島希尼爾翻譯有限公司

2019年2月14日

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